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The Costa Rica Association of Medical and Dental Recovery Inns and Hotels (CRMD®)
| Medical and dental recovery inns and hotels must provide a higher standard of care than ordinary tourist establishments and offer facilities that are conducive to the health and care of persons traveling to Costa Rica for medical and dental procedures. The Costa Rica Association of Medical and Dental Recovery Inns and Hotels® embraces the medical tourism industry and proudly serves the public by its members adhering to these voluntary Guidelines of Service: |
1. Members agree at all times to provide and maintain clean establishments and to provide necessary staff and equipment to care for medical and dental guests.
2. Members agree to observe general sanitation and food handling practices, and to provide all meals for medical and dental guests.
3. Members agree to maintain their premises in good repair and sound condition.
4. Members agree to maintain mattress covers, pillows, bedding and other furnishings in a good, clean and sanitary condition.
5. Members agree to provide and maintain daily maid service for guest’s rooms.
6. Members agree to maintain adequate fire extinguishers on the premises.
7. Members agree to maintain the premises according to government zoning and health regulations, and to normal business standards.
8. Members agree at all times to meet all government zoning and license requirements.
9. Members agree to dispose of medical waste in appropriate medical waste containers.
10. Members agree to provide secure and protected premises for the safety and well-being of the guests.
11. Members agree to maintain confidentially of medical records and private information of their guests.
12. Members agree to have staff members, who are in key positions within the establishment and have direct contact with guests, speak English as well as Spanish. This will ideally include owners, office personnel, drivers and any other employees who are in customer relations positions.
13. Members understand the importance of meeting the needs of recovering patients, and agree to coordinate appointments, arrange transportation, and provide other needed guest services for the comfort of medical and dental guests.
14. Members agree to receive only guests with whom communication is possible, and not to receive guests speaking a language not known to the establishment.
15. Members agree to have all staff members act in a polite and hospitable manner, and at all times act in a way that transmits helpfulness and professionalism to medical and dental guests.
16. Members agree that drivers will offer exceptional service and maintain caution while transporting medical and dental guests to appointments. This includes driving carefully within the posted speed limits, accompanying guests inside the medical and dental facilities when needed in order to translate and be of assistance, and being timely in delivery and pickup of patients for appointments.
17. Members agree at all times to maintain a polite dialogue with guests in emails and other communications, and to answer questions and concerns fully and promptly in order to instill confidence and enhance the medical tourism industry in Costa Rica.
18. Members agree to act as a liaison between the patient and doctors, dentists, tour operators, and other service personnel in order to meet the needs of visiting guests.
19. Members agree to present guests in writing with a policy of terms and conditions of the establishment regarding reservations, cancellations, payment and booking details so guests have full disclosure and confidence in the policy and services of the establishment.
20. Members agree to give guests a clear statement in writing, as to whom their doctor or dentist contact is, along with a telephone number to contact in case of emergency or needing medical or dental assistance.
21. Members agree to display the logo and emblem of CRMD® on letterheads, informational brochures, business cards, and to prominently display the logo or emblem provided by the CRMD® on the wall, entrance or other public place in a manner that guests will see that the establishment is a proud member of The Costa Rica Association of Medical and Dental Recovery Inns and Hotels®
22. Members agree to cooperate with CRMD® to assure that business operations and premises meet the standards set forth in the CRMD® Code of Ethics and Classifications and Guidelines of Service, as amended.
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| February 22, 2012 |
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The TIME and TEMPERATURE in
San José, Costa Rica |
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| DeltaHost International Building,Paseo Colon, Calle 34 Avenida 2, |
| Oficina # 71-S, San José, Costa Rica |
| Tel: 2233-9969 - U.S. Tel: 1-703-249-2669 |
| © 2009 Costa Rica Association of Medical and Dental Recovery Inns and Hotels®. All rights reserved. |
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